The Himalayan Realms Treks and Expedition Nepal Pvt. Ltd.
Booking Terms and Conditions
Booking Terms and Conditions: for the services contracted, 20% of the advance payment should be made to hold the booking on a confirmed basis, and the balance amount can be paid either before your departure from your country or upon arrival in Nepal—but definitely before the commencement of the services. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
Apart from the above, in some cases, like special hotel or resort bookings during the peak season, full payment is required to be sent in advance.
Mode of Payment:
Booking and Payment:
1.1 A deposit of 20-30% of the total trip cost is required at the time of booking to confirm your reservation.
1.2 The remaining balance must be paid before the trip departure or upon arrival in Nepal.
1.3 Payment can be made via bank transfer, credit card, or cash.
1.4 All bank charges or transaction fees must be borne by the client.
Overseas advance payment can be made through wire transfer to our bank or by using your visa or master card. Upon arrival in Nepal, the payment can be made through currency notes or a credit card with a 3% extra charge.
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
More than 30 days before departure: full refund minus transaction fees. 15-30 days before departure: 50% refund of the deposit. Less than 15 days before departure: No refund of the deposit. 2.2 If the company cancels the trip due to unforeseen circumstances (e.g., natural disasters, political unrest), clients will receive a full refund or the option to reschedule. 2.3 No refunds will be provided for unused services once the trip has begun.
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason(s), we must be informed in writing. Cancellation charges would be effective from the date we receive a letter in writing. In case of special journey and peak season hotel bookings, a separate cancellation policy is applicable (which would be advised as and when required).
In case you cancel the trip after commencement, the refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation, missed meals, etc., we do not bear any responsibility to refund.
Refund
In regard to refund of unused/unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of the cancellation policy as described above, and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to banking procedures. If the refund is made to the credit card amount or to a bank account, the bank charges would be debited from the refund amount.
Travel Insurance
3.1 All clients must have valid travel insurance covering medical emergencies, evacuation, accidents, trip cancellation, and loss of belongings. 3.2 The company will not be responsible for any costs incurred due to a lack of insurance.
Health and Fitness:
4.1 Clients must be in good health and physically fit for trekking. 4.2 It is the client’s responsibility to disclose any preexisting medical conditions before booking.
Trip Changes and Delays
5.1 The company reserves the right to alter or cancel itineraries due to weather, natural disasters, flight delays, or safety concerns. 5.2 Additional costs arising from delays (e.g., accommodation, food) will be the client’s responsibility.
Responsibility and Liability:
6.1 The company will ensure the highest safety standards but is not liable for any injuries, accidents, or loss of property during the trip. 6.2 Clients must follow the guide’s instructions for safety and environmental conservation.
Visa and Documentation:
7.1 Clients are responsible for obtaining the necessary visas and permits for Nepal. 7.2 The company can assist with the process but is not liable for any visa-related issues.
Acceptance of Terms:
8.1 By booking a trek with The Himalayan Realms Treks and Expedition Nepal Pvt. Ltd., clients acknowledge and agree to these terms and conditions.
Our liabilities & limitations:
Our act only in the capacity of agent for the hotels, airlines, transporters, railways, & contractors providing other services, & all exchange orders, receipts, contracts, & tickets issued by us are issued subject to the terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors, such as weather, road conditions, the physical ability of the participants, etc., may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort, & general well-being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check-in and check-out time of the hotels, unless indicated in the itinerary
We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any untoward incidents.
We shall not be responsible for any loss, injury, or damage to person, property, or otherwise in connection with any accommodation, transportation, or other services, resulting—directly or indirectly—from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or customs department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property at all times are at the client’s risk.
